FAQ's

 

ABOUT US

 

Who are you?

In May 2015, You Snap Now Photo Booths was launched as a branded sub-division of You DJ Now. This followed an increased demand for our Photo Booths - booked by themselves, or in conjunction with our DIY Hire Packages or DJ Services. With this growing demand and development of cross-hire partnerships with other event providers, You Snap Now became its own trusted dedicated Photo Booth division. We are a small, passionate and enthusiastic team of DJ’s, Photo Booth Attendants, Service Technicians, and a Photographer. We are based in Perth and Dunsborough, Western Australia and service the metropolitan and south-west region. We adopt a fresh and energetic approach with our services, whilst taking great pride in our setups and overall presentation at our events. All Photo Booth Bookings through You Snap Now are managed through the You DJ Now Booking system.

Why should I choose to Book with You Snap Now Photo Booths

We never fail to impress and will work with you to make your next event an absolute success. We are Western Australia's largest and leading independent Photo Booth Operator. Hiring a You Snap Now Photo Booth is more than just taking advantage of a camera and a printer. It's an experience - driven by great people, quality booths, exceptional service, and  value for money! From sparking LED carpeted entrances, soft illumination from LED spotlights, a large array of sophisticated and wacky props, to full-featured DIY and attended Photo Booth systems with on-the-spot prints and social media integration - we pride ourselves on delivering the Professional and all-inclusive experience that we have become renowned for. Why not check out some of our non-moderated reviews on Facebook to hear what some of our past clients have had to say!

 

Do you have a store?

We do not have a store front as we simply don’t need one! After all…we bring the party to YOUR place! Without the huge over-head costs involved with having a shop-front we are able to pass-on savings directly to you! We are also not restricted by trading hours – that’s how we are able to provide our services to you 24 hours a day, 7 days a week, 365 days a year! We have a comprehensive website that displays true images of our equipment and services. All our equipment is held in secure storage locations both north & south of the river in Perth, and in Dunsborough for our south-west operations, ensuring supplies are readily when needed.

 

When are you open?

We are available 24 hours a day, 7 days a week including across holiday periods. The only exception to this is 2 low-season weekends a year in which we close for our pre and post-Summer breaks. Planning a spontaneous party? Give us a Call!

 

Do you Hold Public Liability Insurance?

Of course! We have never needed it but it’s nice for both you and us to have it for peace of mind! We carry Public Liability ($10,000,000) and Property Damage ($10,000,000) Insurance to the sum of $20,000,000 through the Action Entertainment Insurance Group. A Certificate of Currency is available upon request. In addition, all our equipment is inspected upon every dispatch, and is Tested & Tagged in accordance with OH&S, WorkSafe and Australian (AU/NZS 3760) Standards - a requirement of many function centres - so rest assured we won't be turned away at the door (it happens!).
 


OUR PHOTO BOOTHS

How much space do your Booths require?
The required floor space required varies between booths. Check out the Packages section of our website for individual space requirements. Each booth require a comfortable over-head clearance of approx. 2.4m (standard house height), whilst the Air Booth requires at least 3.3m of over-head clearance.

Please Note:
Our Platinum Classic Booths are larger when it comes to transportation and are moved on a trolley system due to their weight - they are therefore not suitable for being transported up stairs and require 1.1m (width) clearance - Please note that this is slightly wider than a standard house door frame, although venues are typically designed with large access ways to facilitate movement of larger equipment.

How many people will fit in the Photo Booth?
This does vary depending on the Booth Size. The Enclosed Booths are suitable for up to 5-6 people, whilst it's not un-common to see more than 12 people in on the picture with our Open-Style and Air Booths.

 

Do you provide a Photo Booth Attendant

Our InstaPod, RetroLuxe, Air and Platinum Classic Booths come with a fun and bubbly attendant who will ensure everything flows smoothly and that you and your guests have a great night. Our DIY Selfie Smart Booths don't come with an attendant - and as the name suggests, are designed for total self-automation and ease of use in their absence. For Corporate, Community or Commercial-type events we strongly encourage you to assign an individual to over-see the Photo Booth operation or request an upgrade to have one of our friendly Photo Booth attendants as the asset damage / loss risk is considered to be higher.

 

Do you include props to keep my guests looking Sexy?

Of course! All our Photo Booth Packages include a range of props. The props vary between packages and includes wacky wigs and glasses from our Party Range, through to the most extravagant masks and chalk boards with our Premium range.

 

What is the DIY Selfie Booth Props Policy
Our props are pretty cool - which means people also love to go walkies with them! To ensure we can keep our prices competitive and continue supplying exciting props to guests at our next event (which we hope might be yours!) we do adopt a Props Policy for our DIY Selfie Smart Booth Packages. The number of props provided from our Party range are capped at 30x items. The props are re-counted by the attending technician upon pick-up. The loss of 3x props or more are charged for at $7.50 per item to cover the wholesale replacement cost - we hope you understand! For Corporate, Community or Commercial-type events we strongly encourage you to assign an individual to over-see the Photo Booth operation or request an upgrade to have one of our friendly Photo Booth attendants as the asset damage (booth) / loss risk (props) is considered to be higher. The Props Policy does not apply to Serviced Photo Booth Packages due to the presence of one of our attendants.


Do I get a personalised design for my Photo Strips?
We are now pleased to offer you complimentary access to our Design Hub,  where we bring you over 2000 pre-designed modifiable Photo Booth Templates for you to choose from with new designs being released every month. We aim to bring you an array of exciting templates to suit your event style or theme. Can't quite find what you're looking for? No problem - we can design a customised template from scratch to suit our event. Best of all - it's absolutely free with all Photo Booth hires! For Corporate or Commercial events you may also wish to send through a logo for us to integrate into the design - the preferred file format is .PNG (transparent).

 

How many Prints will I get?
Each Photo Booth session of 4x Pictures will automatically print two 6inchx2inch Photo Strips. The number of prints for your event is unlimited - therefore your guests can proceed with as many sessions as they like.

How long will the prints take to print?
Using the latest in dye-sublimation technology your images will print on the spot in 10-15 seconds. They are delivered as dry-to-touch and are coated in a gloss coating to ensure they last a life-time!

Do I receive electronic copies of all images after my event?
You certainly do. All photo strip images, HQ individual images, and Videos (if included with package) are delivered to you on one of our very own USB's within 3 business days of your event (or up to 14 days where a Roaming Photographer was also booked).

How does the Social Media Upload Function Work?
All our Photo Booths come equipped with Social Media upload capability. After each session and whilst the Photo Strips are printing, the user is given the option to upload their pics straight to Facebook, Twitter, or to mail it to themselves / family. This does require the user to enter their username or password for the selected social media site. The image uploads immediately, before logging that user back out automatically. With a recent update to Facebook we are now able to offer automatic uploads live to a designated Facebook Page. This does require prior programming (including the entering of your login details and Facebook password) - please contact us for further information on this new feature. Social Media upload is subject to being able to obtain 3G internet coverage at your venue through the Telstra network (Please Note: This is provided as a complimentary service and You Snap Now is unable to accept responsibility for network connectivity issues)

For more information on our InstaPod #hashtag Photo Booths please Click Here

Do you supply Photo Guest Albums or Frames?
We sure do. These are available as an Upgrade with any Package, or is included with our Platinum Classic Booth Packages. Click Here for pricing. When purchasing a Photo Guest Album we also provide a separate signing table, adhesive strips and metallic signing pens absolutely FREE!  Albums and Frames can be pre-purchased after booking by ordering online via our Client Area.

 

I have a Corporate or Commercial Event coming up. Can we brand your Photo Booths for greater promotion?
Absolutely All our Booths can be fully branded to suit your needs. Please get in touch for further information and pricing.

 

Where do your Booths come from?
Our Photo Booths are manufactured right here in Australia by Red Robot Industries. Rest assured these Photo Booths are manufactured to the highest standard using the most sophisticated software and quality parts - including Canon DSLR Cameras and DNP Dye-sublimation printers.

 


BOOKINGS
 

How do I Book?

It’s easy! We understand you're busy – that’s why we offer you the opportunity to book 24/7 either Online or through our 24 Hour Support Team – Call: 1300 300 042.  

 

When’s the best time to Book?

The earlier the better! We frequently accept bookings for Photo Booths up to 18-months in advance. During peak periods (October-April) all our equipment and services are in exceptionally high-demand, often being fully booked months in advance for Saturday nights.

 

Do you accept short-notice Bookings?

For sure! For last-minute bookings please call us on: 1300 300 042 (24/7) to discuss your requirements.

 

Where can I get more info and prices on your Photo Booth Packages?

Simply follow the ‘Packages’ link above. All the prices are listed on our website. Need a quote for delivery outside our standard delivery zone – just Contact Us!

 

Can I modify a Photo Booth Package?

Our Photo Booth Packages are pre-set, including the period of hire (4x hours for Serviced Photo Booths). Our all-inclusive packages are pre-set due to the time, complexity and attention to detail given to our setups.

 

Can I get a discount on your Photo Booths when Booking in conjunction with a Hire Package or DJ Services by You DJ Now?

Absolutely! You can save yourself some money by taking advantage of our exclusive Package Discounts. Head over to the You DJ Now website for more information and pricing.


 

DELIVERY & INSTALLATION

 

Do you Deliver? Can I Pick Equipment Up?

We deliver to all metropolitan area, semi-rural areas, the south-west, and beyond! The quoted prices on this site include delivery within 40km of the Perth CBD. A small surcharge may apply for areas beyond our free delivery zone. Unfortunately our Photo Booths are available only by delivery due to complex installation requirements.

 

When will my Photo Booth be Delivered?

On the Wednesday prior to your event our delivery schedule for the weekend is confirmed and you will receive a SMS delivery confirmation with the estimated delivery time of your Photo Booth. A service tech will arrive at this time to install and test the Photo Booth. For Selfie Smart Booth Packages the service tech will give you a quick and easy run-down of the operating procedures - although it's pretty self-explanatory. For Serviced Photo Booths (with an attendant), your Photo Booth installation will commence approximately 90 minutes prior to it's operation start. We offer "lag-time" & early delivery options in the event you wish to have your Photo Booth installed earlier (i.e. your event starts at 5PM although the Photo Booth doesn't commence until 7PM). We attempt to accommodate delivery times so if there are limitations (i.e. access to a venue) then please let us know at time of booking so we can work around you.

 

When will you collect the Photo Booth?

For Selfie Smart Booth Packages we leave it with you to enjoy until the early hours of the morning, and collect it the next day. Same-night re-collection is available for a small additional fee – this is to compensate for the need to keep our Service Techs out on the road often until after 2am. For Serviced Photo Booth Packages (with an attendant) the Booth is typically removed at the conclusion of the booked Photo Booth operation time. Whilst we do make a quiet escape, if you don't want the dismantling of the Photo Booth going noticed we do offer a "lag time" option to delay this until your event concludes.

What if I am not available at time of delivery?
Although it is desirable to have someone meet us and show us where you would like the Photo Booth installed, we understand you may have more important things to be attending to on the day of your event (like your hair!). It's for this reason we are often happy to accommodate delivery in the absence of the hirer. Please Contact Us to advise if you wish for this to occur. Our Hire / Service Agreement is able to be signed electronically online via our Client Area, and Photo Identification uploaded for delivery to non-residential addresses.

How long does installation / Dismantling take?
Depending on your Photo Booth Package, Installation generally takes 45-60 minutes, whilst dismantling is normally completed within 20-30 minutes.

 

Are Stairs a Problem?

For our InstaPodSelfie Smart Booth, RetroLuxe Booth and Air Booth Packages stairs are generally no issue - we kindly ask if you could please advise us of this when Booking. Our Platinum Classic Booths are larger when it comes to transportation and are moved on a trolley system due to their weight - they are therefore not suitable for being transported up stairs and require 1.1m (width) clearance - Please note that this is slightly wider than a standard house door frame, although venues are typically designed with large access ways to facilitate movement of larger equipment.

Do you require access to Power?
We do require access to a standard 230v power point within 20metres of the Booths setup location. Please note this cannot be 'piggy-backed' on to high power-drawing appliances (such as refrigeration units or heaters) as to not over-load the circuit. Please note we will not install leads / cables across through-fares or high traffic areas.

 


TECHNICAL SUPPORT

 

What if something Breaks Down?

We have 24/7 mobile support (based in the Perth Metropolitan area, and Dunsborough for our South-West Operations) available in the highly unlikely event your equipment malfunctions. For Selfie Smart Booth Packages our team is also able to connect remotely to the Photo Booth from our office to address anyway software glitches. Our Photo Booths are designed for exceptional reliability - therefore any interruption is exceptionally rare. For serviced Photo Booth packages our attendants are of course always on-hand and are experienced in addressing any unlikely problems that may arise. We always keep spare dye-film and paper on site - we know how carried away people can get with the selfies! :p

 


PRICING, DEPOSITS & PAYMENTS

 

What Payment Methods do you accept?

We accept all major Credit Cards (Visa, Mastercard and Amex), Electronic Funds Transfer, or Payment in-Person at any National Australia Bank (NAB) Branch. Credit Card payments can be made securely Online via our Website or through the EziDebit 24/7 automated Phone Payment System. Click Here for other information on the above banking methods. We always appreciate your business and prompt payment – so we don’t impose any surcharges on our available payment methods.

 

Do I need to pay a Deposit?

Due to high demand for our services we require a 50% deposit to secure all bookings. This is capped at $250.00 – so this is the maximum you will ever pay to secure your event. If you need longer to pay, simply let us know as we are often happy to accommodate this.

 

When is the Balance due?

The balance is due on the day of hire, or prior if you wish (please be aware of standard bank clearance times for EFT). This is payable by Cash or EFTPOS (all cards accepted).

 

Is there a Bond?

A $150.00 Refundable Security Bond is applied to all DIY Selfie Smart Booth Packages to cover incidental damages and loss of multiple supplied props (please note our Prop Policy above for our DIY Packages). No Security Bond applies to serviced Photo Booths (with an attendant)

 

Do you Price Match?

Sorry we don't! Our prices are already great! We trade as a specialist equipment and service provider, not a local budget party hire shop. We use only the latest in Photo Booth technology manufactured right here in Australia. We do not import cheap Chinese-manufactured booths as we believe you deserve only the very best and most reliable equipment with exceptional service, all at the best possible price!

 

How do you provide your Photo Booths at such Competitive Prices?

To put it simply our Team is fuelled by passion and fun, not by money! We also have no over-head costs of maintaining a store-front (we have no need for one as we bring the party to you!). We utilise the most sophisticated and advanced automated booking management system available – facilitating online bookings, invoice management, online and telephone payments, payment reminders, and integrated SMS delivery confirmations. It’s so advanced it even determines our delivery schedule of Photo Booths and other Equipment through our primary business (You DJ Now) using the most direct, fuel economic and environmentally-friendly route. All of the above saves both you and us time, and therefore money - savings which are passed straight on to you! It allows us to focus on what we do best – and that’s providing you with exceptional products and services, all at a great price!

 

Do you Have Special offers?

All the time, although the best deals are saved for our Facebook mates! Click Here and be sure to 'like' our Page!

 


EMPLOYMENT

 

I want to work for you! What do I need to do?

We are always on the look-out for fun, bubbly and passionate Photo Booth Attendants and Photographers. For employment-related enquiries please email – jobs@youDJnow.com.au

 

 
 
 
 
 
 
 
Get in touch for a Quick Response
Please Note: Full info on Package Inclusions, including Pricing, can be found under the 'Packages' tab
CONTACT

PHONE:

1300 300 042

EMAIL:
admin@tailoredeventsgroup.com.au
 
POST:
You Snap Now, c/o Tailored Events Group
Suite 5 / 531 Hay Street
SUBIACO WA 6008

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